Shipping policy
Free Shipping
We offer FREE shipping on all U.S. One-Time purchases and Subscribe & Save orders over $49.
For orders below this amount, a flat shipping fee of $6.99 will apply.
Once your order is placed, it will be processed and shipped within 24 business hours. Most orders submitted by 1 PM (EST) are shipped the same day. Orders placed after 1 PM (EST) on Friday will be shipped the following Monday.
Standard delivery typically takes 3 to 7 calendar days, depending on your location within the United States.
We also offer expedited shipping via UPS 2 Day for a flat rate of $14.99.
International Shipping
Canada:
- Free shipping on orders over $69 CAD
- Orders below this amount will have shipping fees calculated at checkout
We currently ship internationally to Canada, Australia, the United Kingdom, and New Zealand. Shipping costs are calculated during checkout and may include applicable duties and taxes.
We partner with Passport Global, Inc., along with its affiliates and agents, to ensure reliable and efficient international delivery. By placing an order, you agree to the applicable terms for these regions.
To enhance your delivery experience, we offer Delivered Duty Paid (DDP) shipping in select countries. This means duties and taxes are calculated and collected at checkout, reducing the likelihood of customs delays.
For customers in Canada, Australia, the United Kingdom, and New Zealand, prices are inclusive of VAT/GST. The total amount paid at checkout includes applicable taxes, ensuring no additional charges upon delivery.
With DDP shipments, taxes are collected upfront and typically remitted to local authorities during customs clearance. In certain regions, Passport may act as the seller of record for low-value imports. By completing your purchase, you agree to the terms of service for regions including the European Union, United Kingdom, Australia, New Zealand, Norway, Singapore, and Switzerland.
Order Tracking
Once your order has been shipped, you will receive an email with your tracking details. You can also monitor your shipment directly through the goPure Beauty tracking page.
International orders are generally delivered within 8 to 14 business days after shipment. An estimated delivery date will be available on your tracking page.
If your tracking status hasn’t updated for a while, don’t worry — your package is still in transit and may be undergoing customs processing. Occasional delays can occur due to weather or customs procedures.
If you need assistance, click the “Need Help” button on your tracking page or contact: help@passportglobal.com
Return Policy
We offer a 60-day money-back guarantee.
To request a return, please visit:
gopure.com/help-center?hcUrl=%2Fen-US%2Freturn-and-exchange-policy-498172
Important:
If your order was placed through TikTok or Amazon, you must request your refund directly through the original platform by following these steps:
- Go to your order
- Locate the item you want to return
- Click on “Request Refund”
- Select the product
- Choose the reason for your request
Incorrect or Defective Items
Please do not submit standard return requests for incorrect, defective, or damaged items.
If you received the wrong product or an item that arrived damaged, contact us at: contact@grupxon.com to request a replacement or report the issue through our Help Center.
We’re committed to making your experience as smooth and satisfying as possible!